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What is the process for approving product artwork?

We require that specialised orders receive an electronic artwork proof and order acknowledgment prior to progressing the order to production. An electronic proof will be provided and it is our best representation of how your final product will look. The artwork will be either 100% or sized to scale and through prior arrangement, it may also include alternative presentations of the artwork from which you may choose. While Presentos strive to ensure there are no errors in the proof, it is the responsibility of the purchaser to ensure all details are correct before signing off and submitting your approval. We rely on your knowledge of your design to verify there are no typographical errors or errors of detail that may have been overlooked. Presentos shall not be held liable for any damages that may be incurred as a result of a client’s error design approvals.

If an error is discovered following final customer approval, please contact Presentos immediately. While we cannot guarantee we will be able to correct it before it goes into production, the sooner we are made aware of the error, the better the chance we can do something to rectify it.

At the time of proofing your order/artwork, if you do notice a mistake, please contact Presentos to discuss it and note it on the paperwork. We are very happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed electronically in writing. A revised proof will be sent for final approval.

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