Top menu

FAQ

Orders and shipping (7)

What quantity discounts are available?

Presentos is happy to discuss discounts for bulk orders (10+ units).

Ex-service men and women building their entire service career should contact us to discuss your requirements and attractive cost effective presentation alternatives.

Please use our Contact Us page and let us know your requirements.

What is the minimum order?

The minimum order for a plaque that is listed as available (Presentos have the molds) is one (1).

What shield/presentation board shapes and/or finishes are available?

The standard configuration unless otherwise requested is the S11 board and stained in rich walnut and a two pack high gloss finish.

You may choose other shapes and finishes to match your current collection. Contact us to assist.

 

Board Patterns Finishes

How is postage and handling calculated?

Postage, packaging and handling is done on a simple cost recovery.  Once you have added an item to your shopping cart you can get an estimate of your postage costs.  We offer a variety of methods.

Can I collect my order?

Our production facility is in the northern suburbs of Brisbane. We will gladly deliver to visiting ships and aircraft and are happy to deliver to those passing through with prior arrangement.

Can I order for a ship, unit, squadron canteen or association?

Presentos is happy to take orders from ship/unit/squadron canteens and discuss discounts for bulk orders (10+ units).

How long is a quote valid for?

A quote is valid for 30 days from the date listed on the document.

View category→

Creating new badges (6)

Can I obtain a plaque for a new ship/unit/squadron or association?

If the new ship/unit/squadron is a major unit (e.g. commissioned fleet unit) Presentos will seek authorised designs from the Department of Defence. Associations and unofficial units shall be required to provide high resolution electronic vector graphic illustrations of their design.

What is a set-up charge? Is there a set-up charge for reorders?

When a new product is created, which is not a commissioned fleet unit or Army/RAAF equivalent, a set-up fee is required. This fee covers the creation of master items and moulds, digitisation of artwork and so on. From most items this is a once off charge. If you have artwork and a particular type of product in mind, contact us to discuss your requirements and costs. Currently held Ship/unit/squadron or association badges do not usually require further set-up charges, unless their design changes.

Will my final product look exactly the same as the original artwork?

Because Presentos items are hand crafted, there may be some slight variations. Additionally, some design variation to enable production to occur given limitations of the media and production techniques. These alterations will be part of the final approval processes.

What is the process for approving product artwork?

We require that specialised orders receive an electronic artwork proof and order acknowledgment prior to progressing the order to production. An electronic proof will be provided and it is our best representation of how your final product will look. The artwork will be either 100% or sized to scale and through prior arrangement, it may also include alternative presentations of the artwork from which you may choose. While Presentos strive to ensure there are no errors in the proof, it is the responsibility of the purchaser to ensure all details are correct before signing off and submitting your approval. We rely on your knowledge of your design to verify there are no typographical errors or errors of detail that may have been overlooked. Presentos shall not be held liable for any damages that may be incurred as a result of a client’s error design approvals.

If an error is discovered following final customer approval, please contact Presentos immediately. While we cannot guarantee we will be able to correct it before it goes into production, the sooner we are made aware of the error, the better the chance we can do something to rectify it.

At the time of proofing your order/artwork, if you do notice a mistake, please contact Presentos to discuss it and note it on the paperwork. We are very happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed electronically in writing. A revised proof will be sent for final approval.

How do I submit my artwork?

You can submit the artwork via email or on disk. Our contact details are listed on our Contact Us page.

What file formats do you accept?

Out preference is for vector graphics or print ready art work in Corel Draw (cdr), encapsulated postscript (eps), Adobe Illustrator (ai), or high resolution jpg, tiff or bitmap formats, as these formats provide the cleanest, sharpest design detail. The quality of your badge begins with the quality of your artwork. Therefore, any art work not in a vector graphic file format or of low resolution will require additional work to be reproduced satisfactorily. If you are having trouble please contact us and we will help.

Some simple guidelines to follow when you send electronic files for output

Vector graphics are perfect for type and logos as the lines are sharp and refined and you can resize any part of the artwork without affecting the resolution.

Art must be sized at 100%. Using a ship’s badge as an example 100% is 115mm high by 92mm wide.

Scans saved as in an eps format are usually too rough and will have to be redrawn.

Fonts that have not been outlined (or exported as curves) will not print properly.

View category→

Policies (4)

What is the return policy?

We will exchange or refund faulty or damaged goods within reasonable time (7 days) from the customer accepting delivery.

What is the cancellation policy?

Once an order has been approved and is in production it cannot be cancelled and the customer will be responsible for the quoted cost of the order.

How safe is my personal information?

Presentos uses industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. For more information please consult our Privacy Policy.

What do you do with customer’s credit card information?

Presentos uses a third party to manage credit card transactions to ensure the safety of your information. We use Paypal to manage handle online credit card payments, which means that we don’t gain access to, or store your credit card details.

View category→

Other (3)

What if I can’t find a product online that I am looking for?

We do have access to many more products beyond those represented on our site. If you do not find the item you are looking for listed on our web site or would like to create your own, contact us and we will be happy to assist you.

Can you produce cuff links, lapel pins, tie tacks and tie bars?

Presentos have strategic alliances with specialists in this area who are experienced with naval and military designs to produce a top quality product to wear with pride.

Do you do gift vouchers?

Presentos is happy to provide gift vouchers enabling the recipient of the voucher to make their own choice from our range. Vouchers do not have an expiry date and will be honoured. However, if the voucher is held for an extensive period and prices change, the voucher shall only be recognised for its face value at the time of issue.

View category→